Orders, garments and payments
For processing, return deliveries, prices and payments, contact the laundry managing the order. Have your order number to hand.
Support
Find the right contact.
If you use the laundry service, contact the laundry about orders, garments and payments. If you manage the project, use the agreed contacts for software, integration and hardware.
Access your laundry serviceOpen the app to view your orders and find your laundry’s contact details.
For customers
The laundry is your first point of contact.
You can find the laundry’s contact details in the order details within the service app’s order history.
Accessing the laundry app
On the login page, choose “Forgot password?” to request a link by email. If you still have difficulty signing in, contact your laundry.
Opening the compartment door
If the door does not open during drop-off or collection, follow the reporting process offered by the app and contact the laundry providing the service.
Using the locker service
Follow the steps from registration to collection and check the specific instructions for your location and laundry.
Read the guide (in Italian)For laundries and projects
Your project contacts.
Technical support follows the scope and channels set out in the agreements.
Software and integration
For support with SLC-WA, SLC-TD or integration, use the technical contact agreed with LockerClean. Scope and channels follow the project agreements.
Lockers and components
For hardware purchased through LockerClean, LockerClean is the first point of contact and coordinates with the supplier. Diagnosis, repairs and replacements follow the contract.
Before you start
Some useful answers.
Is your app account not active yet?
Complete email confirmation first. Password recovery requires an active account.
What information is useful?
State which software you use, the action and the message displayed. Where relevant, include the order number or the locker involved.
Should I share my password?
No. Do not send passwords, access codes or full payment card details.
Would you like to start a project?
For commercial enquiries, use Contact or email info@lockerclean.com.